Hôtel Royal Wings 5

Séjour Turquie - Antalya

1/18

1 / 18

4.5 Excellent (3081 avis)

Tous les avantages de votre Hôtel Royal Wings 5*

On aime

un élégant complexe hôtelier de luxe.
une expérience culinaire variée et généreuse
situé à 15 km de l’aéroport international d’Antalya

Les points forts

Plage en accès direct
Piscine
Parc aquatique

Dès 1201€/pers.

8 jours / 7 nuits

Durée(s) disponible(s) : 7 nuits

Inclus : Vols + Hôtel + Tout Compris

Payez en

Départ de Zurich le 16.10.2025 (Réf.:197793)

Réservez votre voyage en toute tranquillité

Meilleurs prix garantis

Pas de frais de dossier

Configurez votre voyage

Le choix des options (vols, chambres, assurances...) se fait à l'étape suivante.

Ville de départ

Mois de départ

Durée du séjour

Participants

Adultes

+18 ans

–

Enfants

-18 ans

–

Descriptif complet de votre voyage Hôtel Royal Wings 5*

Présentation

Situation

Hébergement

À disposition

Restaurants & Bars

Le Royal Wings Hotel 5* propose une expérience culinaire variée et généreuse grâce à sa formule Ultra All Inclusive, disponible durant la saison estivale, du 1er avril au 31 octobre. L’établissement met à disposition plusieurs restaurants et espaces gourmands pour satisfaire toutes les envies, tout au long de la journée et de la nuit.

Restaurant Principal – Royal Main Restaurant

Dans une ambiance conviviale et élégante, ce restaurant propose un service en buffet ouvert :

Petit-déjeuner : de 07h00 à 10h00 – buffet complet avec service de thé et café, espace diététique et priorité donnée aux enfants.

Petit-déjeuner tardif : de 10h00 à 11h00 – version simplifiée du buffet.

Déjeuner : de 13h00 à 14h30 – buffet varié avec service de boissons à table, menu diététique et attention particulière portée aux enfants.

Dîner : de 18h30 à 21h00 – soirées à thème chaque jour, buffet diététique, service de boissons à table et priorité aux enfants.

Restaurants et snacks en journée

Shore Snack Restaurant : de 12h30 à 15h00 – plats servis face à la mer Méditerranée, dans une ambiance détendue.

Royal Bistro Restaurant : de 00h00 à 07h00 – buffet de collations nocturnes pour combler les petites faims tardives.

II Patisserie : de 16h00 à 00h00 – large choix de pâtisseries, viennoiseries et boissons chaudes dans un cadre élégant.

Tente Turque : de 12h00 à 16h15 – spécialités traditionnelles turques comme le gözleme et les pains pita.

Food Corners (heures variables selon l’emplacement) : divers stands proposant glaces, gâteaux, sandwichs, pizzas, kebabs, hot-dogs, frites, fruits, desserts et bien plus, répartis autour de la piscine, de l’amphithéâtre et du parc aquatique.

Service en chambre

Room service 24h/24 : carte payante proposant une sélection de plats et de boissons disponibles à toute heure.

Restaurants à la carte (avec supplément – de 18h30 à 22h00)

Six restaurants thématiques sont accessibles sur réservation et avec supplément :

Gondol : cuisine italienne raffinée.

Bamboo Garden : spécialités asiatiques dans une ambiance orientale.

Sahan : mets traditionnels turcs aux saveurs locales.

Deep Sea : restaurant de poissons mettant à l’honneur les produits de la mer Méditerranée.

Steak House : grillades et viandes de qualité dans une atmosphère chaleureuse.

Olive : cuisine méditerranéenne légère et savoureuse.

Grâce à la diversité de ses options culinaires, le Royal Wings Hotel garantit une expérience gastronomique aussi riche que gourmande, adaptée à tous les goûts et à tous les moments de la journée.

* Un droit d'entrée est facturé par personne dans nos restaurants à la carte. L'entrée est gratuite pour les enfants de 0 à 6 ans.
* Conformément au code vestimentaire en vigueur dans notre hôtel, les vêtements tels que les shorts, les maillots de bain et les pantoufles ne sont pas autorisés dans nos restaurants.
* Nos restaurants à la carte serviront leurs clients dès qu'un certain nombre de réservations sera atteint. Les dates et horaires d'ouverture seront déterminés en fonction des conditions saisonnières.

Bars

Le Royal Wings Hotel 5* offre une expérience conviviale et variée grâce à ses nombreux bars répartis sur l’ensemble du complexe, tous inclus dans la formule Ultra All Inclusive durant la saison estivale (du 1er avril au 31 octobre). Chaque bar propose une ambiance unique pour se détendre, se divertir ou simplement savourer une boisson fraîche.

Sky Lobby Bar (17h00 – 00h00) : situé dans les hauteurs du lobby, ce bar propose une atmosphère paisible pour profiter d’un moment de détente en fin de journée, en compagnie de ses proches.

Piano Lobby Bar (08h00 – 00h00) : bercé par les douces mélodies du piano, ce bar élégant est idéal pour commencer la journée ou se relaxer en soirée dans un cadre raffiné.

Pool Bar (10h00 – 00h00) : au bord de la piscine principale, ce bar animé propose des boissons rafraîchissantes en journée et s’anime le soir avec des spectacles et de la musique live.

Beach Bar (10h00 – 17h00) : installé directement sur la plage, ce bar vous invite à siroter un cocktail les pieds dans le sable en profitant de la brise marine.

Aqua Bar (10h00 – 16h30) : situé près du parc aquatique, c’est l’endroit parfait pour faire une pause entre deux glissades, dans une ambiance vivante et ludique.

Shore Snack Bar (12h30 – 15h00) : accolé au restaurant snack, il propose un large choix de boissons pour accompagner les encas en journée.

Amphi Bar (10h00 – 21h30) : proche de l’amphithéâtre, ce bar est idéal pour se rafraîchir avant ou après les spectacles.

Giddy Disco Bar (23h45 – 02h00) : ce bar-discothèque vous plonge dans une ambiance festive et rythmée jusqu’au bout de la nuit.

Bowling Bar (16h30 – 00h00) : situé près de l’espace loisirs, ce bar offre boissons, jeux vidéo, billard, et tables de ping-pong pour un moment ludique en famille ou entre amis.

Gossip Bar (00h00 – 07h00) : parfait pour les noctambules, ce bar cosy reste ouvert toute la nuit pour prolonger les conversations autour d’un verre.

Minibar

Chaque chambre est équipée d’un minibar approvisionné gratuitement une fois par jour avec de l’eau, des sodas et de la bière pour un confort optimal tout au long du séjour.

Sports & Loisirs

A Savoir

Service des boissons : Toutes les boissons sont servies uniquement en verre, et à table par le personnel (sauf au petit-déjeuner). Il n'y a pas de service en bouteille. Le personnel se réserve le droit de refuser de servir de l’alcool à toute personne manifestement en état d’ébriété afin d’assurer la sécurité de tous. Les boissons alcoolisées de luxe importées (whisky 12 ans et +, cognac, bourbon VSOP/XO...) ainsi que certaines autres marques importées ne sont pas incluses dans la formule Ultra All Inclusive. Les jus de fruits et légumes frais pressés, ainsi que le room service, sont proposés avec supplément. Aucune boisson alcoolisée n’est servie aux personnes de moins de 18 ans, conformément à la législation turque. Le minibar dans les chambres est réapprovisionné chaque jour avec de l’eau, des sodas et de la bière. Un plateau de courtoisie avec bouilloire, thé et café est disponible dans toutes les chambres. Les restaurants à la carte sont accessibles uniquement sur réservation préalable et avec supplément. Leur ouverture dépend du nombre de réservations et des conditions saisonnières. Le code vestimentaire impose une tenue correcte au restaurant : les shorts, maillots de bain et tongs ne sont pas autorisés. Les horaires et lieux des activités, animations et services de restauration sont susceptibles d’être modifiés selon la saison et à la discrétion de la direction. Certains services gratuits ou payants peuvent être adaptés ou suspendus en raison de contraintes d’approvisionnement en produits locaux ou importés. Il est interdit d’utiliser des appareils comme fers à repasser ou narguilés dans les chambres. Tout dommage causé à la chambre sera facturé au client. Le port du bracelet d’identification fourni par la réception est obligatoire pour accéder aux installations et pour des raisons de sécurité. Conformément à la législation turque, il est interdit de fumer dans les espaces intérieurs. Tous les produits importés servis sont conformes aux normes douanières turques. Le Royal Wings Hotel se réserve le droit de modifier son concept sans préavis.

Formalités

Avis Clients

Formalités & Santé

Vous trouverez ci-dessous les informations utiles pour préparer votre voyage et prendre connaissance des actualités du pays que vous allez visiter.

Formalités d’entrée

Pour les ressortissants français : carte nationalité d’identité en cours de validité (valable au moins 180 jours après la date de retour) ou passeport en cours de validité (valable au moins 150 jours après la date d'entrée en Turquie).

Attention : Depuis le 1er janvier 2014, les cartes nationales d’identité sécurisées délivrées à des personnes majeures entre le 2 janvier 2004 et le 31 décembre 2013 ont automatiquement une durée de validité étendue de cinq ans, sans modification matérielle du titre. Ainsi, la carte d’une personne majeure au moment de la délivrance portant comme date de fin de validité le 23 avril 2020 sera en réalité valable jusqu’au 23 avril 2025.
Merci de vérifier auprès du consulat du pays dans lequel vous comptez vous rendre que cette mesure est bien acceptée par les autorités locales.
Nous déclinons toute responsabilité en cas de non-possession de documents de voyage valides, qui vous empêcherait d’entrer dans le pays de votre destination.
De façon à éviter tout désagrément pendant votre voyage, il vous est fortement recommandé de privilégier l’utilisation d’un passeport valide plutôt qu’une CNI portant une date de fin de validité dépassée, même si elle est considérée par les autorités françaises comme étant toujours en cours de validité.

Les mineurs voyageant à l’étranger doivent justifier de leur pièce d’identité (voir les conditions d’entrée du pays) et de l’autorisation de sortie du territoire s’ils voyagent sans être accompagnés de leurs représentants légaux ou avec un seul parent. Les mêmes règles s'appliquent au bébé.

www.service-public.fr/particuliers/vosdroits/F1922

Les passagers en transit dans un pays différent de leur destination finale sont priés de vérifier les formalités d'entrée spécifiques à ce pays.

Santé

Un séjour à l’étranger implique pour tout voyageur de prendre certaines précautions de santé. Renseignez-vous auprès de votre médecin traitant et/ou dans un centre hospitalier.

Aucune vaccination n’est obligatoire mais certaines sont recommandées ; s’assurer d’être à jour dans ses vaccinations habituelles mais aussi liées à toutes les zones géographiques visitées.

https://www.pasteur.fr/fr/centre-medical

Toutes les informations de formalités d’entrée et de santé sont données sous réserve de modifications.

Retrouvez toutes les précautions à prendre sur place, des informations complémentaires et apprenez tout ce qu’il faut savoir sur le pays que vous allez découvrir prochainement.

http://www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/conseils-par-pays/

À propos de votre voyage

Voici quelques informations à prendre en considération concernant votre voyage.

Transport

En fonction des vols sélectionnés, l'aéroport de départ peut différer de celui de votre arrivée (ex : Orly et Roissy). Pour les vols spéciaux, l'aéroport n'est pas garanti lorsque la ville de départ/arrivée en comporte plusieurs (ex. : Roissy ou Orly).

Les pré- et post- acheminements depuis certaines villes de province peuvent aussi s'effectuer par TGV ou par vol intérieur.

Bagages « spéciaux »

Certains bagages considérés comme « spéciaux » (ex. : planche de surf, club de golf, vélo, etc.) font l'objet d'un supplément à régler à l'aéroport et doivent faire l'objet d'une demande préalable auprès du voyagiste. L'organisme en charge des transferts entre l'aéroport et l'hôtel se réserve également le droit d'appliquer un supplément pour le transport des « bagages spéciaux ». Ce supplément sera à régler directement sur place.

Votre séjour

La durée du séjour est calculée en fonction du nombre de nuitées et non de journées. Le premier et le dernier jour du séjour sont consacrés au transport international.

Les arrivées ou les départs peuvent avoir lieu en cours de nuit en fonction des horaires imposés par les compagnies aériennes.

Lors de votre séjour à l'hôtel, la chambre est mise à disposition vers 15h (check-in) et doit être libérée au plus tard à 11h ou 12h (selon les hôtels) lors du check-out le dernier jour.

En cas d'arrivée tardive à l'hôtel le premier jour, le dîner peut ne pas être fourni par l'hôtelier si le restaurant est fermé. Cependant, certains hôteliers mettent à disposition une assiette froide dans la chambre. En cas de départ matinal de l'hôtel, si le restaurant n'est pas encore ouvert, le client peut faire une demande la veille afin qu'une collation lui soit fournie avant son départ.

Confort des hôtels

De manière générale, les hôtels sont classés en termes de confort et de service sur une échelle de 2 à 5 étoiles, ces catégories correspondent aux normes locales propres à chaque pays.

Conditions spécifiques

En cas de conditions climatiques défavorables ou d'une affluence insuffisante à l'hôtel pendant la basse saison, il est possible que certaines activités, services et installations ne soient pas proposés (sports collectifs, mini club, restaurants, piscines, etc.).

Informations relatives à l'accessibilité

Pour les personnes à mobilité réduite, avant toute confirmation, nous vous invitons à contacter notre service réservation afin de vérifier si le voyage est adapté à votre situation.

Bébés et enfants

Le tarif « bébé » (moins de 2 ans) ou le tarif « enfant » (de 2 à moins de 12 ans) s'applique pour le bébé ou l'enfant qui partage la chambre avec deux adultes.

Ce prix comprend

Ce prix ne comprend pas

Dès 1201€/pers.

8 jours / 7 nuits

Durée(s) disponible(s) : 7 nuits

Inclus : Vols + Hôtel + Tout Compris

Payez en

Départ de Zurich le 16.10.2025 (Réf.:197793)

Hôtel Royal Wings 5

Note Tripadvisor :

4.5

Excellent

3081 avis

N° 17 sur 21 hôtels à Kemeragzi

2200

Excellent

527

Très bon

197

Moyen

Médiocre

Horrible

Emplacement

Literie

Chambres

Service

Qualité/prix

Propreté

Avis les plus récents :

Brilliant

23 septembre 2025 | TrailBlazer817334

I honestly believe that some people write reviews to moan. What can I say about the royal wings hotel, excellent my only whinge is the food places that open for an hour or so then close, the jacket potatoes unit opened at 14-00, otherwise really good.Cake and coffee in the hotel lobby, hidden from view, always empty. Food very varied, I wouldnt pay for the a la carte places, they were always quiet or empty, no offers of free dining. All in all excellent, be aware of pushy shop keepers if you go shopping, Turkish customs I think. Shop in hotel expensive otherwise good. Id advise you to book there.

A True 5-Star Holiday – We Can’t Wait to Return!

21 septembre 2025 | megansI1765UB

We’ve just returned from an incredible 10-day stay at the Royal Wings Hotel, and we’re already looking forward to returning. Entertainment- The hotel has a waterpark and a small funfair at the front, both open at set times during the day. We attended the evening shows every night and were genuinely impressed by the high standard of entertainment. A tip for future guests: don’t forget mosquito repellent if you attend the shows in the amphitheatre. The entertainment team also runs various activities throughout the day, although we didn’t personally take part in many. That said, we did enjoy the Friday garden party and the foam party — both were brilliant fun! While the team seemed to engage more with non-English speakers, they remained friendly, smiley, and welcoming throughout. The snack huts dotted around the hotel offered a wide range of delicious choices throughout the day — including kebabs, pizza, baked potatoes, sandwiches, and desserts. We especially enjoyed dining at the beach bar and eating chocolate crepes at the Turkish tent. The main buffet restaurant had an impressive variety of dishes, and we always found something to suit our tastes. While it could get busy at times, we never struggled to find a table. The hotel also has à la carte restaurants available at an extra cost, but we didn’t see them open during our stay. There was a wide selection of alcoholic and non-alcoholic drinks available throughout the resort. The iced coffee, in particular, was a highlight! We stayed in a land-view room overlooking the waterpark and funfair. Housekeeping did a fantastic job replenishing our minibar and providing fresh towels daily. Our only issue was the room’s doorbell, which randomly rang — including once in the middle of the night, when it wouldn’t stop until maintenance arrived to disable it. The bed was a little firm, but there were plenty of pillows, which helped. The walls are quite thin, so we could occasionally hear our neighbours' conversations or TV. A huge positive for us: no sunbed wars! There were always plenty of sunbeds available around the hotel — even for late risers like us. It made a big difference knowing we could relax without the stress of early morning towel wars!! There’s a large shopping mall opposite the hotel, though we chose not to visit after reading reviews mentioning high prices. We did find that the shops along from the mall were reasonably priced and were worth exploring. There are shops within the hotel but also seemed pricey from what we had heard. We visited the barbershop a few times where my husband has a turkish shave. Every member of staff we encountered were friendly, polite, and helpful. A special mention goes to the rollerskating waiters, who went above and beyond — not only keeping our drinks topped up by the pool but even remembering our order the next day. It truly added a special touch to our stay and allowed us to completely relax. This was what we consider a true 5-star holiday — and we wouldn’t hesitate to recommend Royal Wings to anyone looking for a memorable and enjoyable getaway.

Holiday from Hell…

13 septembre 2025 | stevetG3133RK

Holiday from Hell… which we cut short by 4 days and flew home early in disgust and need to see a doctor. Dates- 02/09-09/09 (cut short due home 13/09) Firstly, before going into the negatives / few positives of the hotel, let me go on record by saying I am astounded that major companies in the UK such as Jet2 and TUI give this hotel a 4-5 star rating I have no words for this. This was my second visit to the Royal Wings Hotel, my first visit less than a year ago so I thought to some degree I knew what I was getting and decided to be “ safe “ and book the same again, those famous last words. Upon arriving at the hotel and signing in I realized that the room I paid for was not actually available ( but was charged anyway ) and the receptionist claimed this is a sea view room IF YOU STICK YOUR BODY 180 degrees over a balcony from the 9th floor, ( and you wonder why so many people plunge to their deaths on balconies abroad ? ) The hotel quick to rectify this however “ if you come down to reception in 4 days, we can try move you to a different room “ Talk about a fob off ? or tackling the issue. Speaking to various couples round the pool area I understand this is a common problem now and we weren’t the only ones. After unpacking and hoping to wind down with a late afternoon swim, we managed all of three minutes in the pool before the pushy, sleazy photographer arrived on scene. Greeting us in Turkish we had no idea what he was saying but he took photos anyway and when we later went into his shop to ask them to be deleted, he ‘didn’t understand English.’ (Presume our photos are still on their system.) The Photographer continued to follow us around the pool and made us an appointment which we didn’t agree to and would not leave us alone after this. Annoyed with the photographer but trying to forget and enjoy the first day of our holiday we shower, changed, and proceeded to ‘The Buffet.’ Another reviewer wrote about it being feeding time at the zoo which is 100% accurate I genuinely couldn’t put it better. Looking round to what is on offer at ‘the buffet’ neither of us saw anything that we thought ‘oh that looks nice.’ Therefore, we walked straight out and headed to the hotel shops. Clothing and bag shop couldn’t fault, they weren’t pushy and left us to look around at our own accord, The mini market however euro 17 for a can of sprite and 2 Milka chocolate bars- robbery. Paid it because needed something to eat after a day of travel but wouldn’t go in again for the duration. Having been unimpressed about ‘the buffet’ we decided to book the ‘a la carte’ steak restaurant for the Wednesday evening and the Italian for the Sunday evening. Now in the UK you can eat a Michelin star meal between two people for pound 99.00. At Royal Wings you can pay euro 70per person, for a steak house that doesn’t serve fillet steak. Hmmmm. The tray of appetizers they serve look like they have stood out in heat for hours. After eating here both of us became very unwell (D&V) and struggled to do anything for the rest of the holiday. By the Friday afternoon we walked round the grounds for exercise and fresh air, sat on the pier at the beach, which was beautiful, someone else wrote that the grounds were well maintained which I would agree with. The gardeners seemed to be working hard around the grounds to keep it nice and tidy. Hoping to report our disastrous start to the holiday to our can’t do enough for you rep, hear the sarcasm in my tone …. ( we didn’t see him once and received a text message from Burak 15 min pre his arrival, he stays for 30 mins, so he is 100% committed to the cause ) unfortunately we were both head in toilet being sick at the time. The Italian restaurant on the Sunday … shocking we had to leave halfway through due to feeling so ill. However, whilst in the restaurant there was three children running around climbing on and under tables, the staff nor the parents did nothing about this. I find this unacceptable especially when you have paid. I have children, I understand they make noise and have energy to burn but I wouldn’t allow this and feel like staff should have spoken to the families. As I said we had to leave halfway through and informed the staff we were leaving. We spent 24 hours in our room due to being so unwell. Now we are onto the rooms I have a lot to say about this. Firstly, in these 24 hours of being secluded to the room, we had unclean towels, bedding, had ran out of toilet roll, we had asked the cleaners to attend multiple times however didn’t therefore ended up having to go out and taking some toilets roll from the toilets in the building. Now in general the room itself was lovely despite not being what we booked (^) was presentable when we first arrived. However the daily cleaning was poor, I make the beds at home better, they just threw the pillows on the bed and quilts back over. One time we were presented with a towel shaped like an elephant bundle which was nice but not enough to take your attention away from the rest of the issues. For a 10 day stay I would expect bedding to be stripped and changed at least once, my partner even stripped the bed herself and left the bedding on the floor (presuming they would change it) I thought wrong they put the dirty sheets back on the bed. The toilet was never cleaned/bleached, the floors were dusty and not cleaned, the shower wasn’t cleaned either, towels were changed but some had a funky smell as well as the towels at the pool side. Can I also add despite the ‘do not disturb sign’ being switched on we was awoken many times which was not ideal when we were trying to rest after being up in the night… After 3-4 days ill we decide to visit the onsite Doctor. We are greeted by a nurse who looks at us like we were aliens, we ask if we can see the doctor as we both seem to be suffering from the same illness, to which she replied euro200 each or after 18:00 euro245 each. We asked what this includes to which she responded an examination so therefore, nothing else included such as prescriptions if needed. Both walking out feeling so ill, we go back to the unclean room with the same bedding and towels, with our symptoms getting worse and feeling dirty and unhygienic, we book a 500euro flight home with Jet2 our holiday provider who have yet to be in touch. On returning home and visiting our doctor we both had a stomach bug which can be caused from unsanitary water. After reading other reviews there was fecal matter in the pool numerous times which by the sounds of it was left to ferment before being cleaned with only a poxy caution tape to keep you out. In some cases, not even tape just left in the pool 24 hours. Well and truly not only disgusting but unacceptable. The water park and pool area and the outside grounds are aesthetically pleasing; however, entertainment was poor to none, the nighttime life was also very limited and dull, bar staff could be rude at times and seemed to pick and choose who to serve. Sun Loungers were claimed from first thing in the morning to night and at times no one used them, a better system should be put in for this so it is fair (I understand it is usually common practice to claim a sun lounger)but there was that many seats all crammed together you was sitting with other families. Around the pool areas were pushy salesmen, I understand they have a job to do but three attempted sales in a row is too much when you are just trying to relax and some were quite pushy and didn’t take no for an answer. The pool entertainer makes it impossible to relax, thumping music and shouting what can only be described as verbal nonsense (I appreciate again that he is doing his job, but it is like the hotel doesn’t know what it wants to be. Is it for children and families? Is it a party place for the younger generation? Or is it to relax? It doesn’t cater for everyone or anyone really.) Although my children did not attend this holiday I wouldn’t bring them as not a lot other than the water park, or the nighttime fair ground. The Wi-Fi was also poor, picked and chose where to work, three times the passwords changed, and you were not informed which if you work from home/from your phone or laptop this was not ideal. In summary people save up money all year to go away and relax and let’s be honest be cared for ( not have to make your own bed ,clean bedding, have meals presented to you a few relaxing beverages ) the whole concept of a holiday is out the window in this hotel. It has massively gone downhill, and I am amazed that the major companies in the UK are marketing it at the ratings they do. I will not be returning to this hotel again ( I have spent over GBP 9,000.00 on two visits in the same year ) whilst I know me not attending doesn’t affect the hotel itself but I would strongly recommend avoiding it.

Hmmm?

10 septembre 2025 | 795bethanya

Firstly the effort and maintenance the staff go to, to ensure the resort and hotel is looking its best is outstanding. However maybe some of this could be used on other areas that are lacking? Ie peoples rooms Good points: The views within the hotel was nice, nice aesthetic. Good pools Iced coffee Sea was beautiful and the jetty especially on a night. Unlimited bottles of water Bar staff friendly and happy to serve Shops and markets across the road and round the corner from hotel. Get some great quality items for cheap. The patisserie was a lovely little hidden gem but open late for a coffee shop? Tasty and lovely’s looking cakes open 16:00-00:00 surely it makes sense more for the day? Bad points: The food- buffet was just horrendous not catering to English at all unless you fancy chicken nuggets for breakfast? The snack bars around the pools were okay however a lot of the same food each day. Booked the steak restaurant €140 to become ill. See attached pictures my steak was 90% fat. I know this is €70 steak. Had also booked the Italian restaurant €70 food wasn’t too bad however we had to leave half way through the meal due to being too ill. Children running around climbing and crawling under tables. To me unacceptable when you have paid to sit in the restaurant. For me the staff should have spoken to the families. (I have children they are noisy but I wouldn’t be letting them loose in a restaurant when people are trying to eat) especially with this being an extra cost due to the buffet being inedible. People paying extra to get away from the cattle market. Then due to being so ill we tried to visit the doctor-Looking €200 plus to say hello Nevermind the extra charges on top. Ended up going to a pharmacy who were very helpful around the corner from the hotel however this was €50. Pool staff were rude at times, picking and choosing who they offered drinks too. Entertainment in the day was poor and loud. Entertainment on a night was very limited. Not a lot to do in the day. Waterpark was good however staff lacking there and not doing their job. My partner came down a slide and kicked a women in the face (she shouldn’t have been stood there but the staff/lifeguards should have been monitoring this before letting people go down) the lady was okay but not the point could have been worse especially if was a child as if an adult didn’t have the common sense to move I can’t expect this from a child. Also sun loungers were not monitored enough people to putting their towel on sun loungers ( I know this is common practice) but there was some like it and no one went back to them all day. Just rude and unfair on others. Now for the room- it was a lovely room however not what we booked a ‘sea side view’ view of a run down car park and buildings if you lean right over the balcony you can see an inch of water. We was told to go back daily for other rooms to see if we can move into what we had originally paid for. Despite my positive comments about the grounds being kept nice there was a smell of vomit near the lifts to me this hasn’t been disinfected and cleaned effectively? The room cleaning is not up to standard, they do basic bin changes, new toilet roll and towels. Floors were not cleaned, toilet not cleaned or bleached, shower not cleaned or mirror. Bed making was poor I do better daily at home. For a 10 day stay I expect minimum 1-2 bed changes we had none even after indicating by leaving the bed stripped and on the floor…. Same bedding was put back on. For a five star all inclusive hotel I expect better and for nothing to be ‘too much to ask for’

disgusting

8 septembre 2025 | 394lilyo

if this review can prevent anyone from booking this hotel, i will be relieved. From the moment we arrived (4 adults 1 child) we have been met with disappointment. First of all, we were ‘greeted’ by two luggage men who took us to the wrong room (we booked 2 separate rooms) but after telling them they got the rooms mixed up, they seemed fed up, so we offered to take our own luggage, but they were adamant they have to, as it’s their job. This was brushed off as it was early morning and we traveled for many hours. Within the first day, the man working in the salon, on the girls hair section was non stop stroking my partners 21 year old partners sisters hair, face and shoulders even though she was visibly uncomfortable, we only went to visit him to see his services, we never went back in due to his disgusting behaviour. When reporting him we were just told by customer relations ‘we will tell him next week when he’s in’ without taking notes or being even remotely shocked/ apologetic. The food inside the main restaurant is not great, though the bakery and cakes are delicious, it’s obvious they reuse food, as cereals, nuts and crackers are very stale, as well as meat and eggs being served cold, which made almost all breakfasts dreadful and repetitive, not to mention the constant dirty plates and cups. There were also no nut allergy warnings on anything, the toppings for crepes and waffles are nuts and sprinkles, but i have noticed the nuts falling into the sprinkles, we have no nut allergies but i had to warn staff due to this being a health hazard for others. My partners mother is a pescatarian, she asked the chef if the noodles she wanted had any meat, they stated it only contained prawns, until she realised it also contained beef, after she was half way through, this made her feel exetremly unwell. We noticed very old, shrivelled olives in a bowl, being disguised by new olives put on top, as well as deli meats having fresh meat on top, but dried, old meat behind it. The restaurant is also very busy in the evenings, where we struggled to find a table to accommodate us all most nights. Which meant most nights we had to sit separately. We were told by Tui that we will get a free 5 star restaurant experience of our choice once a week, only to be told it will be €25-35 per person when we arrived, as well as kids club activities sometimes costing money, arcade being expensive (€7 per person for bowling, which was a tiny alley) and tip boxes placed everywhere, it feels like a constant money grab. Now, the worst part of this whole trip for me personally, was almost being denied service, due to my baby bump popping slightly out of my tan-kini vest top, I asked for a bowl of nuts so i can sit down and do my work in the lobby bar, the woman, aged 40s-50s looked disgusted in me for approaching the bar, and asked ‘where are you going?’ I replied with what my plans were, and she continued to indicate to my stomach and say i should not dress like that and to cover up. It was close to 40 degrees. I was utterly disgusted. My partner demanded to speak to the bar manager, where the manager attempted to gaslight us into thinking it’s because I am wearing a wet swimming costume, which i then proved I was not wet, it was 37 degrees and i’m 20+ weeks pregnant, it’s hot! My outfit was not inappropriate, it was a dry swimming vest top, but majority of my belly was covered by my fabric shorts, so the outfit was just a vest and shorts, there are constantly people sitting in the same bar in a towel and in damp costumes, why was I targeted? And when I asked if there was a dress code I should be following, he said no, though i said I would comply with it. Customer relations assistant manager, made this worse by stating they do have a dress code, yet the main customer relations manager said there never has been a dress code. Our room is the first floor next to the lobby bar, so to get anywhere I had to pass that bar every day, where I can feel the staff pointing and whispering. It was degrading, the customer relations manager offered us a new room to get us away from the bar, which is crazy, to move guests out of rooms to avoid staff?? That is not how you fix an issue. The Tui rep, a Turkish man called Amir was absolutely useless about our complaints, he shrugged, rolled his eyes, wrote nothing down, was not actively listening and not once apologised, instead, he tried to get sympathy from us as he’s ’only human and only so much he can do’. We did tell him we actually felt afraid to stay in this hotel, in which he didn’t reassure us. I must also mention the inappropriate behaviour of the man behind the lobby bar, who continued to ask for my number/ social media continuously with unprovoked chocolates and drinks, yet I was the one made to look inappropriate? Later on the same day that we told our Tui rep, Amir we didn’t feel safe, my partners mum was assaulted by a large man, a guest, in front of her 8 and 21 year old daughters and her 7 year old friend and her family in an elevator. Tui had been warned that we did not feel safe earlier that day, customer relations was also told this, and then this had happened. When we told customer relations what has happened straight after the attack, they said they do not have cameras in the elevators, so they can not confirm the attack happened, even though six witnesses apart from our family came forward to say it did happen, the solution they first offered was for one of the customer relations staff to threaten the assaulter inside his room, which is just crazy and dangerous. Eventually, customer relations offered us to change hotels for free after this incident, finally feeling like we have been listened to and finally feeling as if we can finish our holiday on a high with still a week left, we as a family spoke to make a very quick decision that we wanted to take that offer on a different hotel. We came back in the morning to confirm we want to move hotels due to our safety, which then the customer relations manager told us they never offered us that and it’s something they never do. We were in a hotel with a man who attacked a mother infront of her child with no protection or validation from any staff. We could not report this attack to the police due to the hotel not complying to help, and not having the video footage, plus we just wanted to leave as soon as possible for our safety, which the hotel failed to do so anyway… The cat care is not good, I understand it is not their duty to care for all cats, but on a hotel that supposedly strides on cat care for the local homeless cats, most care comes from the guests of the hotel. I tried to stay with a new born kitten who was rejected by the mum, left in the middle of a small field of grass, I was not touching it, I was guarding it. I told customer relations to call for an animal rescue to come immediately, and they were reluctant to call them and looked annoyed at my request, when they came to the feild, I was told to back away, by the assistant manager of customer relations as the mum will come back with food it’s found, I assured them that is not how it works and that it needs immediate care and attention, or it will pass away. I assured them I was not touching the kitten in any way, and I had a safe distance, I was backing children off from touching it, I never received any thank you for making them aware for this poor kitten they showed no urgency or concern, they just left the kitten there and told me to leave and were treating the kitten like it was nothing. I was absolutely heartbroken, I felt helpless I could not call any animal rescue services due to my phone service, but they didn’t allow me to call them through their facilities. Luckily some kind people around the area were keeping an eye out and eventually the kitten was saved by a rescue. If this hotel somehow strides on cat care, but ignores a screaming newborn kitten and leave it to the residents to care for it, you should not be advocating yourself as cat friendly. Assistant manager of customer relations is responsible for that. As well as this, a young kitten (around 6/7 weeks) had a bad, gunky eye, a resident cleaned it everyday with warm water every day. Now for the gross part of this holiday. The multiple pieces of poo in the main pool and baby pool, 3 days in a row. I can understand an accident, it’s not the hotels fault, it was the handling. on the first occasion the lifeguard was told by us about it, where he reluctantly put a bit of tape around a small area of the pool, which in my opinion, the whole pool should have been shut down, as the rope wasn’t visible to everyone. As his shift has ended, we began taking matters into our own hands and we warned everyone in the pool to get out, they all complied and warned each other, though this was the life guards job. We warned customer relations about the poo still in the pool and they said they will handle this immediately. In the evening, we went to the entertainment at 9:30pm and the pool was STILL containing poo, and even a floating nappy, this was 6+ hours ahead of the incident. The next day, it was cleared up, but it took multiple family’s to complain, in which the response was ‘this happens several times a day, what can we do, get used to it’ said by assistant manager of customer relations, I asked multiple people, in which they all stated they have never had this happen to them. The incident happened again for the next two days in which the same handling happened again, on the second time, a woman actually vomited near the pool, which customer relations were aware about. A few days later the vomit then dried up and was never cleaned (it was never cleaned for the remainder of our stay). I do not blame any of the outdoor cleaners. I just feel as if the grounds are not taken care of by any grounds management and there is no communication between departments. There should be someone inspecting the outside area every day, which does not happen. After all of this, as a pregnant woman, I didn’t feel safe to use that pool properly. For the rooms, I cannot believe it, the wall paper bubbles, poor ceiling job, no mattress cover and the wobbly towel holder in the bathroom, I hate nitpicking rooms, but for the price that was paid for our stay, the rooms do not match 5 stars, I have been to 3 star hotels with better quality. THIS IS NOT AIMED TO OUR CLEANER!! She was lovely and positive, it was the rooms quality and design that is poor. We were on the first floor, and directly outside is a fairground with repetitive music every evening, and kids screaming, why build it right outside peoples rooms?? I had no wifi or mobile data in my room for the whole visit and had to do my work in the lobby bar, which obviously they didn’t welcome me to. The outdoor staff working on the food stalls and bars, night entertainment, spa (inside and outside) staff, holiday entertainment reps (especially Ibu, he is so kind and good at his job) cleaners, the restaurant/outdoor waiters and waiters on roller blades were amazing, but so overworked!! All of these staff members made our negative experience a little bit better, so I really don’t want this review to go against them. Please avoid this hotel.

Hôtel Royal Wings 5

Séjour Turquie - Antalya

Tous les avantages de votre Hôtel Royal Wings 5*

Réservez votre voyage en toute tranquillité

Meilleurs prix garantis

Pas de frais de dossier

Descriptif complet de votre voyage Hôtel Royal Wings 5*

Présentation

Situation

Hébergement

À disposition

Restaurants & Bars

Bars

Sports & Loisirs

A Savoir

Formalités

Avis Clients

Formalités & Santé

Ce prix comprend

Ce prix ne comprend pas

Les avantages Ôvoyages